How Can We Help?

Try these steps in order:

• Reset your password from the login page using "Forgot password"
• Clear your browser cache and cookies, then try again
• If your organization uses SSO, make sure you're signing in through your company's identity provider rather than the standard login form
• Check that your account hasn't been deactivated by a workspace admin

Invoice delivery issues are usually one of these:

• Verify the recipient email address is correct in the invoice details
• Check your email settings under Settings → Notifications to ensure sending is enabled
• Look at the invoice status — if it says "Draft," it hasn't been sent yet. Click "Send" to deliver it
• You can resend any invoice from the Invoicing dashboard by clicking the three-dot menu → Resend

A 429 response means you've hit your tier's rate limit. Each tier has different limits:

• Free: 100 requests/hour
• Starter ($73/mo): 1,000 requests/hour
• Business ($297/mo): 10,000 requests/hour
• Enterprise ($997/mo): Unlimited

Implement exponential backoff in your integration, or upgrade your tier for higher limits. Check the X-RateLimit-Remaining header to monitor usage.

Payment failures usually come from the payment processor connection:

• Verify your Stripe or payment gateway keys are valid in Settings → Payments
• If a specific transaction failed, check the error code in your payment dashboard for details
• Ask the client to retry with a different payment method
• For persistent issues, disconnect and reconnect your payment processor

Access is controlled by roles. Here's how to fix it:

• Go to Team → Members and check their assigned role
• Each role (Viewer, Editor, Manager, Admin) has different permissions. See our role permissions article for the full breakdown
• If their invitation expired, re-send it from Team → Pending Invites
• Some features (Analytics, API keys) require Manager role or above

Analytics discrepancies are usually caused by one of these:

• Cached data — click the refresh icon in the top right of any analytics widget to pull fresh data
• Time zone mismatch — check your time zone in Settings → Preferences. All data is displayed in your selected zone
• Data sync delay — new transactions can take up to 15 minutes to appear in reports
• Filtered view — make sure no date range or category filters are applied that might exclude data

No contracts, no cancellation fees. Cancel anytime:

• Go to Settings → Billing → Cancel Subscription
• Your access continues until the end of your current billing cycle
• You'll be downgraded to the Free tier automatically
• All your data is preserved — upgrade again anytime to restore full access

We respect your data ownership:

• After cancellation, your data is retained for 30 days at your previous tier level
• During that window, you can export everything from Settings → Data Export (CSV, JSON, or PDF)
• After 30 days, data is moved to cold storage for an additional 60 days before permanent deletion
• Enterprise customers can request extended retention — contact support
• We recommend exporting your data before cancelling to be safe